Refund Policy

Last Updated: 13 August 2026

At Tropical Holidays, we understand that travel plans may change.

Cancellation & Refunds

Cancellation 30 days or more before arrival: Full refund, less any non-refundable charges.
Cancellation 15–29 days before arrival: 50% refund, less any non-refundable charges.
Cancellation 7–14 days before arrival: 25% refund, less any non-refundable charges.
Cancellation less than 7 days before arrival or no-show: No refund.

Some services, including hotels, train tickets, safari bookings, entrance tickets, and other third-party services, may be non-refundable.

If Tropical Holidays cancels a tour, we will offer an alternative arrangement or refund the applicable amount, subject to third-party charges.

Refunds will normally be made through the original payment method. Processing times may depend on the payment provider or bank.

By making a booking, you agree to this Refund Policy and any specific cancellation conditions provided with your booking.

Privacy Policy

Last Updated: 13 August 2026

Tropical Holidays respects your privacy and protects the personal information you provide to us.

Information We Collect

We may collect information such as your:

Name
Email address
Phone/WhatsApp number
Travel dates and booking details
Passport or other information when required for travel arrangements
Payment and transaction information

How We Use Your Information

We use your information to:

Respond to enquiries
Process and manage bookings
Arrange hotels, transportation, tours, and activities
Process payments and refunds
Communicate with you about your booking
Improve our services
Comply with applicable laws

We may share necessary information with hotels, drivers, guides, activity providers, payment providers, and other suppliers required to provide your booked services.

We do not sell your personal information.

We take reasonable steps to protect your information, but no online system can be guaranteed to be completely secure.

By using our website or booking our services, you agree to this Privacy Policy.

Contact: tropicalholidays.net@gmail.com

Terms & Conditions

Last Updated: 13 August 2026

By using the Tropical Holidays website or booking our services, you agree to these Terms & Conditions.

1. Bookings

A booking is confirmed after the required payment has been received and confirmation has been issued by Tropical Holidays.

2. Prices & Payments

Prices and payment requirements will be provided at the time of booking. Prices may vary depending on travel dates, number of travellers, accommodation, transportation, and other services.

3. Customer Responsibilities

Customers are responsible for providing accurate booking information and having valid passports, visas, travel documents, and appropriate travel insurance.

4. Changes to Itineraries

Itineraries may change due to weather, traffic, road conditions, attraction closures, supplier availability, government restrictions, or other circumstances beyond our control.

5. Third-Party Services

Hotels, transportation providers, safari operators, activity providers, and other suppliers may have their own terms and conditions. Their cancellation and refund policies may apply.

6. Force Majeure

Tropical Holidays is not responsible for delays or cancellations caused by events beyond our reasonable control, including severe weather, natural disasters, strikes, government restrictions, or transportation disruptions.

7. Cancellation & Refunds

Cancellations and refunds are subject to our Refund Policy and any specific conditions provided with your booking.

8. Governing Law

These Terms & Conditions are governed by the laws of Sri Lanka.

Contact: tropicalholidays.net@gmail.com